Privacy Policy

Effective Date: 03/02/2025

Vivid Touch Artistry (“we,” “us,” or “our”) is committed to protecting your privacy. This policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect and store personal information necessary to provide our services, including:

  • Personal Details: Name, email, phone number, and address.

  • Payment Information: Credit/debit card details for secure transactions.

  • Booking & Service Details: Appointment history and preferences.

  • Website & Social Media Interactions: IP address, cookies, and browsing activity.

2. How We Collect Your Information

We collect personal information when you:

  • Make a booking via our website, email, or phone.

  • Sign up for newsletters or promotions.

  • Engage with us on social media or submit inquiries.

  • Complete transactions via our online payment system.

3. How We Use Your Information

We use your information to:

  • Process bookings and payments securely.

  • Communicate appointment confirmations and updates.

  • Improve our services and customer experience.

  • Send promotional offers (only with your consent).

  • Comply with legal and regulatory obligations.

4. Payment Security

  • We use secure third-party payment processors (e.g., Stripe, PayPal, Square) to handle transactions.

  • We do not store credit card details on our servers.

  • All transactions are encrypted using industry-standard SSL (Secure Socket Layer) technology.

5. Sharing Your Information

We do not sell or rent your personal information. However, we may share it with:

  • Service Providers: Trusted third parties assisting with payments, website hosting, and customer support.

  • Legal Authorities: If required by law or to protect our rights and customers.

6. Your Privacy Rights

You have the right to:
-Access and request a copy of your personal information.
-Update or correct any inaccuracies.
-Opt-out of marketing communications at any time.
-Request deletion of your personal data, subject to legal requirements.

To exercise these rights, contact us with the below information.

7. Data Storage & Retention

We securely store your personal information and retain it only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

8. Cookies & Online Tracking

We use cookies and analytics tools to enhance your browsing experience. You can disable cookies through your browser settings, but some site features may not function properly.

9. Changes to This Policy

We may update this Privacy Policy to reflect legal changes or improvements to our services. The latest version will always be available on our website.

By using our services, you agree to this Privacy Policy.